Ep208: Apologies Per Hour

29 minutes

This is a rant about a bad experience at the bank, but it also ends up being an important lesson about a metric you’ve probably never heard about: apologies per hour.

Why is that important for business? 

An interesting metric for a business to consider is how many apologies your people are issuing per hour. If you have that many apologies to make, then there’s a big problem. It’s demoralizing for your team, and probably indicates you have prioritized something else over customer care. 

What story do you want to tell?

So, that's our story... now, we want to hear yours!

Pull up a chair and join the conversation in our Facebook Group: bit.ly/shmsgroup


Shoot us an email: talktous@soheresmystory.com

Connect with @SHMSpodcast on Twitter: https://twitter.com/shmspodcast 

Text the word STORY to 345345 to get access to bonus content and weekly episode delivery.

Text 410-632-6894 to start a conversation with us. 

Want to support us?

Love this podcast?

Please tell your friends, post about us, or take a moment to review us & subscribe on iTunes, Stitcher, or wherever you listen to the podcast!

More episodes from So, Here's My Story...

How you can listen to this podcast

You can listen to episodes right here on the website, or if you prefer, in a podcast app. Listening in an app makes it easier to keep track of what you’ve already heard, listen without using your data plan and many other conveniences.

Recommended apps
Start listening to Ep216: A Taste of Community
Start listening to Ep216: A Taste of Community