Ep177: Expectations with a Side of Peaches

28 minutes

What can a peach the size of your face teach you about expectations? Let’s discuss!

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How do you manage expectations to avoid disappointment, while avoiding complacency? How do you go from the perfect peach, to whatever it is that they sell at the grocery store. 

 

These are the questions we tackle in this episode, and you can listen here.

hy is that important for business? 

When you have the perfect peach as a child, every other peach will reliably be a disappointment. When you have an amazing first experience, you often have to contend with unmet expectations, so how do you manage those expectations, in life and business, so you aren’t perpetually disappointed. 

“Satisfied” can sometimes feel like a dangerous word. How can you give conscious thought to creating an experience for our staff, for instance, so they are as happy with the decision they made on day 418 as they were on day 1? How do we balance desire and expectation with satisfaction, while avoiding disappointment? Satisfaction feels like it can easily dribble into inertia and complacency without a little hunger. If every single peach met the standard of that first one, it would just be a peach. 

“Fine is something you pay, not something you get” – wisdom by Eliot. 

From The Incredibles

Helen: Everyone's special, Dash.

Dash: Which is another way of saying no-one is.

As we talked about in Episode 149 Everything’s a Blur, we mark our time with individual blips and the punctuation of life, and sameness tends to cause life to blur. The answer to fear of unmet expectations isn’t to keep our expectations low, but to communicate about them. The problems with expectations happen when they haven’t been discussed, or when they are confused with certainty. And most importantly, expectations without truth are dangerous. 

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