Ep169: Dog Parks and Discontent

25 minutes

What can pro-dog Ohio teach us about expectations and how efforts to make things better can actually make things worse? Let’s find out!

Why is that important for business? 

What is done to try to make things better can sometimes end up being viewed as a net negative because the positive wasn’t “positive enough”. In our life and in our business, we have to expect that there are times when not everyone will be happy with our decisions and that doesn’t necessarily mean it was the wrong thing to do. Once someone sees the beginning of something good, it’s almost human nature to only be able to see what could be better. 

It’s also important to do what you can to make sure that you get the outcome you actually want, that aligns with the culture of your organization. By virtue of perspective, people are going to see things that you don’t, and that’s a good thing. Make sure you are really seeing the need you are trying to meet, but also accept that even if you see something as pure good or undebatable, it probably isn’t.

And, sometimes, no matter what you do, some people won’t be happy. Can you be okay with some discontent?

Other resources mentioned

Chris Voss, Never Split the Difference shorturl.at/bzO34

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